Constance

Scope of services

SCOPE OF SERVICES

Hospitality Consultancy

Pre-Opening

- Operational Critical Path
- Pre-Opening Budget
- Graphic Design
- Sales & Marketing Strategy
- Implementation of Standards/Operation
- Procedures
- Services contracts
- Operations Equipment
- PMS & IT Set Up
Operations

- Service Contract Review & Renewal Procurement
- Quality audit
- Standard Operation Procedures
- Capex review
Sales & Marketing

- Sales and Marketing Strategy
- Sales and Marketing plan
- Web Marketing
- E Commerce Strategy
- Communication & Press
CRM & Data Analysis

- Customer reviews collection & Analysis
- Quality check
- Customer retention strategies
- Identify sales prospects
Finance

- Review Annual Budgets
- Financial Analysis
- Cost Control per department
- Review accounting procedures
- PMS Set up
- 5 Year Forecasts
- Financial Reporting
- Operational Due Diligence
- Capex Monitoring
Revenue Management

- Hotel performance analysis
- Benchmarking
- Pricing Analysis
- On-the-Book Analysis
- E-Distribution
- Inventory Management
- Search Engine Optimisation
Human Resources

- Social Due Diligence & Audit
- Recruitment
- Staff Training
- Reorganization
- Labor cost optimisation
- Litigation management

Hotel Development

Budgeting & Cost Planning
Project Management

- Project Delivery and Implementation Strategy
- Project Scheduling and Planning
- Liaison between all parties involved
Negotiation and Appointment of the architect/ interior designer/ etc
Interior Design Supervision
FF&E and OS&E Procurement Services
Quality / Safety / Health Management
Reporting & Documentation
Critical Path / Cost Control
Project Closeout & Handover
Review Meetings